Subscriptions are managed by Apple, not by us. Open iOS Settings → [your name] → Subscriptions → Halcyon and tap Cancel. You keep Premium until the end of the period you already paid for. Refund requests also go through Apple — we cannot issue them.
Open Halcyon's Settings and tap Restore purchases. Make sure you're signed in with the same Apple ID you purchased with. If it still doesn't appear, email us with the date of purchase and we'll help.
Halcyon is built to keep playing with the screen off. If it stops, check that Halcyon isn't restricted under iOS Settings → General → Background App Refresh, and that a Sleep Timer isn't set to a shorter duration than you expect.
Health logging is off until you enable it. Turn it on in Halcyon's Settings, then confirm write access in iOS Settings → Health → Data Access & Devices → Halcyon. Halcyon only ever writes mindful minutes — it never reads your health data.
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Delete the app. Everything Halcyon stores — streaks, saved mixes, goals, settings — lives only on your device, so removing the app removes it. Mindful minutes already written to Apple Health stay there until you delete them in the Health app.
Email support@bogtsi.xyz. Your iOS version, device model, and what you were doing when it happened all help.