Subscriptions are managed by Apple, not by us. Open iOS Settings → [your name] → Subscriptions → Noctura and tap Cancel. You keep Premium until the end of the period you already paid for. Refund requests also go through Apple — we cannot issue them.
Open Noctura's Settings and tap Restore purchases. Make sure you're signed in with the same Apple ID you purchased with. If it still doesn't appear, email us with the date of purchase and we'll help.
Noctura is built to keep playing with the screen off. If it stops, check that Noctura isn't restricted under iOS Settings → General → Background App Refresh, and that a Sleep Timer isn't set to a shorter duration than you expect.
Health logging is off until you enable it. Turn it on in Noctura's Settings, then confirm write access in iOS Settings → Health → Data Access & Devices → Noctura. Noctura only ever writes mindful minutes — it never reads your health data.
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Delete the app. Everything Noctura stores — streaks, saved mixes, goals, settings — lives only on your device, so removing the app removes it. Mindful minutes already written to Apple Health stay there until you delete them in the Health app.
Email support@bogtsi.xyz. Your iOS version, device model, and what you were doing when it happened all help.