Support

Promptside · Last updated: November 14, 2026

Promptside is made by Bogdan Tsiganiuk. For help, email support@bogtsi.xyz, or open Preferences → Support & legal → Support in the app. For privacy questions, you can also contact bogdan.tsiganiyk@gmail.com.

Please include your iPhone model, iOS version, the Promptside version shown at the bottom of Preferences, what you tried, and what happened. A description of the screen or error is usually enough. Do not send passwords, payment-card details, private scripts or recordings.

Camera and microphone access

Record mode requires Promptside Pro and both camera and microphone access. Ordinary script reading does not require either permission.

1. Open Record mode. If the Camera and microphone card appears, tap Grant access and respond to the iOS permission prompts.
2. If the card offers Open Settings, tap it, enable Camera and Microphone for Promptside in iOS Settings, then return to the app and reopen Record mode. You can also find these controls in Settings → Apps → Promptside; the path may differ on older iOS versions.
3. Choose Not now on the card to leave Record mode without granting access. You can still read and edit scripts.

The camera preview can be active while Record mode is open, before you start a take. Tap the recording control to start and Stop to finish. An active recording stops when the app goes into the background. Keep Promptside open during a take, and check playback before relying on an important recording.

Saving, sharing and keeping recordings

Open a take from the Takes tab while Pro is active. Tap Save to Photos to keep a Photos copy, or Share to send the video to a destination you choose. Retake opens a new recording without deleting the previous take. The scrolling script overlay is not part of the video.

If Save to Photos fails, check available device storage and Promptside's Photos permission in iOS Settings. Promptside only needs permission to add to Photos, not to read your existing library. After allowing additions, return to the take and try again. You can also use Share to keep a copy elsewhere. If a cached video has already been removed, restoring its list entry from a JSON backup cannot recreate the video.

Scripts, local data and backup

Promptside has no sign-in or cloud sync service of its own. Scripts, folders, preferences and rehearsal history are stored locally. We cannot recover lost local content from a server.

1. To export a backup, open Preferences → Data → Export backup. Use the system share sheet to save the JSON file somewhere you can find it, such as Files. Confirm that the file was saved.
2. The backup contains scripts, folders, preferences, rehearsal history and take metadata. It does not contain recorded video files. Save videos separately using Save to Photos or Share.
3. To import, open Preferences → Data → Import backup → Choose file, select a Promptside JSON backup and review the summary. Tap Restore, then Replace everything only if you intend to replace the current app data. Export the current data first if you want to keep it; this is replacement, not a merge.

If a file cannot be read, check that it is a Promptside JSON backup rather than a script document or video. Keep the original backup unchanged and contact support with the error text if you need help. System iCloud Backup and iCloud Photos depend on your Apple settings; they do not replace an explicit video copy.

Software updates and internet access

Promptside checks Expo's update service for compatible app-code and asset updates when it launches. It can download an available update in the background and apply it on a later launch. This uses internet access independently of purchases, but it is not script or recording sync: update checks send technical information such as the project, platform, app/runtime version, update identifiers and a randomly generated installation ID saved on the device and reused across requests (EAS-Client-ID). Expo uses update-request records for update delivery, rollout and failure reporting, and installation-based service usage measurement. These requests do not upload your script text or recorded media. See the Privacy Policy for the update and network-data disclosure.

If an update cannot download, reconnect to the internet and reopen the app later. The app is configured to launch from its embedded or cached software without waiting for the update download. If a problem persists, contact support with the app version, iOS version, what happened and whether it also happens offline. Do not delete the app as a troubleshooting step without first exporting your scripts and separately saving important videos.

Restore Promptside Pro purchases

1. Use the same Apple Account for App Store purchases that you used to buy Promptside Pro, and connect to the internet.
2. Open Preferences → Promptside Pro → Restore purchases. The purchase screen also has a Restore button, and onboarding offers Restore purchases.
3. Allow the restore to finish, then check the Pro status in Preferences. Restore does not buy a second subscription and does not restore scripts, backups or video files.

If access does not return, check that the original subscription is still active and that you are using the purchasing Apple Account. An expired subscription does not unlock Pro. If a one-time purchase is offered and you bought it, use the same restore process. If an error persists, contact support with the error and product name; do not send payment credentials.

Manage or cancel a subscription in iOS Settings → your name → Subscriptions → Promptside. Deleting the app does not cancel it. Refund requests are handled by Apple at reportaproblem.apple.com. When Pro expires, the app does not deliberately delete your content, but Pro-only actions including opening, saving and sharing takes are unavailable; cached videos can still be reclaimed by iOS.