Penumbra is a structured shadow work journal: three paced, guided journeys (a free 7-day introduction plus two 14-day journeys), a 120-prompt daily reflection deck, a trigger log, a freeform journal, and six inner-child/parts exercises. Everything you write stays on your iPhone — there's no account, no cloud, and an optional Face ID lock on the app itself.
Subscriptions are managed by Apple, not by us. Open iOS Settings → [your name] → Subscriptions → Penumbra and tap Cancel. You keep Penumbra Pro until the end of the period you already paid for. If you're on the 7-day free trial, cancel at least 24 hours before it ends or it converts to a paid subscription automatically. Refund requests also go through Apple — we cannot issue them.
Open the paywall (Settings → Upgrade, or any locked journey/feature) and tap Restore purchases. Make sure you're signed in with the same Apple ID you purchased with, and that you have a working internet connection. If it still doesn't appear, email us with the date of purchase and we'll help.
Turn it on in Settings. Once enabled, opening Penumbra asks for Face ID, Touch ID, or your device passcode — handled entirely by iOS. Penumbra never sees or stores your biometric data; it only receives a yes/no result from the system. If your device has no biometrics enrolled, the toggle explains that and the app lock stays off until you either enroll one or rely on your device passcode instead.
Open Settings and choose Export as text (free, always available) or Export as PDF (a Penumbra Pro feature). Either way, Penumbra builds the file on your device and hands it to the standard iOS share sheet — from there you can save it to Files, mail it to yourself, or open it elsewhere. It isn't sent anywhere by us; where it goes is your choice.
Check that notifications are enabled for Penumbra in iOS Settings → Notifications → Penumbra, and that the daily reminder is turned on in Penumbra's Settings. Penumbra schedules one repeating daily reminder on your device — turning it on and off again re-schedules it.
No. Penumbra does not show ads and contains no advertising SDK.
Free, forever: the freeform journal, the trigger log, the Face ID app lock, the free 7-day "Meeting Your Shadow" journey, 30 of the 120 reflection-deck prompts (with their first dive-deeper layer), text export, reminders, and the Crisis Resources screen. Penumbra Pro adds: the two 14-day journeys ("The Inner Critic" and "Triggers & Projection"), the rest of the 120-prompt deck plus a second dive-deeper layer, the six inner-child/parts exercises, the Insights screen, and PDF export.
Use the delete-all-data option in Penumbra's Settings (it asks you to confirm twice, on purpose), or delete the app. Everything Penumbra stores — journal entries, journey progress, trigger logs, custom prompts, and settings — lives only on your device, so removing it removes them for good; we have no copy to restore.
No. Penumbra is a self-reflection journaling tool, not therapy, medical care, or a substitute for a licensed professional. Some prompts touch difficult material on purpose, and you can always skip a prompt, close the app, or come back another day. See our Terms of Service and the Crisis Resources screen in the app for more.
Email support@bogtsi.xyz. Your iOS version, device model, and what you were doing when it happened all help.